Privacy Policy

Notice: We collect personal information on this website. To learn more about how we use your information, please read our privacy policy.

Online Privacy and Security

Central Market recognizes the importance of privacy to our customers and visitors to our website and will work to protect the security and privacy of any personal information that you provide to us. We value your trust and respect. Personal information is information about you that is not publicly available and can identify you, such as your name, mailing address, email address, and phone number. We only collect the information you choose to give us in order to better serve you. Other information collected about you from other parts of Central Market business, such as other websites, newsletters, rewards programs, stores, or pharmacy operations, may be regulated differently and/or subject to different privacy practices.

What personal information do we collect?

We collect and store information when you choose to subscribe to the Central Market online e-newsletters. This may include your name, mailing address, email address, and other personal or preference information you may provide to us. 



Central Market may conduct surveys and contests either from our website in conjunction with other media or in our Central Market stores. If you choose to participate, we may request your name, mailing address, or other personal information. 



Customers may submit comments from our website. Personal information may be requested such as your name, phone number, or other contact information. 



We collect certain technical information from your computer during your visit to our website. This may include your computer’s operating system and browser type. When you visit our website, you will be assigned a “cookie” (a small, unique identifier text file) to be stored on your computer’s hard drive. The purpose of the cookie is to identify you when you visit our website and allow us to enhance your online experience. Most Internet browsers permit you to erase or block cookies. Refer to your browser instructions to assist you in this process, although doing so may affect your ability to use the website to its maximum benefit.

How do we use your personal information?

We may use information collected from you for various purposes, including without limitation in connection with: 
  • Central Market programs
  • Notice of special promotions or events
  • Online ads
  • Surveys and contests
  • Employment applications
  • Verification of credit card information
  • Customizing your shopping experience
  • Measuring and improving the effectiveness of our websites

When you contact our service representatives, we may ask for personal information in order to verify your identity. We may share personal customer information with third parties with whom we have contracted to perform services or functions on our behalf whose activities are subject to the terms of this privacy policy. We may share personal customer information with our subsidiaries, affiliates, agents, representatives, and trusted business partners for the limited purpose of providing services or information of Central Market or our customers at our direction.



Central Market collects, stores, and uses aggregate data, such as demographic or statistical information, that do not contain personally identifiable information. This aggregated data may be shared with and used by third parties in order to help us and our business partners better serve and understand our customers or for other purposes as we deem appropriate.



We do not sell, trade, rent, or otherwise disclose our customers’ personal information to outside companies or marketing firms, except we may do so in connection with the sale of assets, in connection with Central Market’s loss prevention efforts, to defend ourselves, or as otherwise described in this privacy policy. We will not use your personal information other than as described in this privacy policy, without first obtaining your consent to such use. 



Central Market may utilize the services of third-party loss prevention specialists to assist it in cases of suspected fraud or theft, and in connection with such loss prevention activities may disclose personal information as we deem necessary or appropriate without restriction. We require our agents and business partners to follow our privacy policies when using customer information provided by Central Market, except as specifically set forth in this policy. We are not responsible for any additional information that you provide directly to these third parties. 

Your consent

Central Market will not release personal information about customers without their permission, except as described herein, or as required by law or legal process (including pursuant to court orders, subpoenas, interrogatories, or similar directive carrying the force of the law), or as set forth below.



By enrolling in the Central Market newsletter from Central Market program, members agree to allow Central Market to contact them regarding the administration of their membership account. Unless the member opts out of receiving such information at the time of enrollment, or otherwise revokes consent as set forth in the Terms and Conditions of Central Market, member also agrees that Central Market and others may contact the member about promotions and other information of interest. Unless the member opts out of receiving such information at the time of enrollment, or otherwise revokes consent as set forth in the Terms and Conditions of Central Market, Central Market and its affiliates may use personal customer information to create merchandising and promotional programs tailored around specific purchases, the frequency of store visits, volume of purchases, and other data. Central Market also may use the data it collects to investigate and respond to customer requests, concerns, and claims. 



By enrolling in the Central Market newsletter from Central Market program and/or by using the program website, you consent to Central Market’s use of personally identifiable information about you as set forth in this privacy policy. This privacy policy is not intended to and does not create any contractual or other legal rights in or on behalf of any party. Central Market reserves the right to amend this policy at any time by notifying users of the existence of a new privacy policy via postings on our website. Your continued use of our website or your continued enrollment in the Central Market newsletter following the posting of changes or amendments to this privacy policy constitutes acceptance of those changes and amendments, though Central Market will continue to comply with your decision not to receive promotional materials from Central Market program, and will comply with any revocations of your consent as set forth in the Terms and Conditions.

How can I access, modify, and/or delete my information? 

You may at any time review, edit, and/or remove from our database any information we maintain on you by performing that task online or by contacting us directly. We will promptly comply with any request to review, edit, or remove your information.

Contact us

What choices do you have?

You can choose to not provide personal information or only limited information, although doing so may affect your ability to use our services to the maximum benefit.

You can choose to subscribe only to certain services offered by Central Market.

Please remember that this privacy policy describes how we collect and use information from this website. If you access other Central Market websites or provide information to us through other means, such as by subscribing to a newsletter, then our collection and use of such information may be subject to different privacy policy(ies) and/or terms and conditions of use.

What about the privacy rights of children?

We are committed to protecting children’s privacy. We do not and will not knowingly collect any personally identifiable information from children under thirteen years of age. If any data entry by a visitor indicates that such visitor is under the age of thirteen years, all data from that visitor is promptly deleted from our system. If a child under thirteen years of age wants to participate on our website, we encourage the child’s parents to participate in his or her experience on our website. We welcome family participation. 

What security measures are in place with respect to my information?

You transmit information to us at your own risk. 



All consumer information received or created by Central Market is stored in a database protected by multiple firewalls with redundancy and that have been implemented on Internet and client connections to an internal network. These security measures include physical secured access to the computing facilities, multi-tier password protocols and procedures, system logs and monitoring, intrusion detection, anti-virus, patch management, file transfer encryption, and hardware and software configuration management.



It is important for you to protect against unauthorized access to your member ID and password and your computer. Be sure to sign off when finished using a shared computer. The confidentiality of your member ID and password is yours to protect. 



Internally, Central Market restricts consumer information under our control to those persons who have a need to know such information in order to provide Central Market services to you.

Links to other websites

Central Market may provide links to non-Central Market websites. These websites are not under the control of Central Market, and Central Market is not responsible for the content or the information collection practices of these websites. You may want to review the privacy policies of these websites and how they collect and use personal information. 

You may contact us with any other questions or comments at:

Direct Mail Address:
H.E. Butt Grocery Company

Attention: Privacy Office

P.O. Box 839999

San Antonio, TX 78283-3999

Email Address:

privacyoffice@heb.com

Telephone:
Contact the Privacy Office

San Antonio, TX (210) 938-4923

Outside of San Antonio (866) 432-4318

Contact Customer Relations:

San Antonio, TX (210) 938-8357

Outside of San Antonio (800) 432-3113

Policy revisions and updates

This privacy policy will continue to be reviewed and revised as changes occur in Central Market business and technology or to laws that affect this policy. All information collected is subject to the privacy policy in effect at the time of use. Changes will be posted on this website with an updated effective date. Please check our website periodically to see the current policy. 
 
Central Market is a division of H.E. Butt Grocery Company (H-E-B).



Last Revision Date: December 2012



Copyright © 2013 H-E-B Grocery Company, LP All rights reserved.

™ Trademark of H-E-B Grocery Company, LP